Privacy Policy

StellarMind (“StellarMind”, “we”, “us” or “our”) provides AI, IoT, AR, custom software and AI-powered business solutions, including our AI_CRM platform.

This Privacy Policy explains what personal information we collect when you visit stellarmind.ai, use our websites or services, use AI_CRM, connect third-party accounts to our services, or otherwise interact with us; how we use it, how we protect it, and the choices and rights you have.

By using our website or services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

2.1 Information You Provide

When you fill in a contact, meeting-scheduling, career or internship form, create an account, use our services, or communicate with us, we may collect information such as:

• Name
• Email address
• Phone number
• Company or organization name
• Job title or business role
• Account and authentication information
• Project requirements and business information
• Job or internship application details, including CVs/resumes and links you choose to provide
• Information contained in support requests, enquiries or other communications
• Any other information you voluntarily provide to us

2.2 Information Collected Automatically

When you browse or use our website or services, we may automatically receive technical and usage information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages or features viewed
• Referring URL
• Date and time of access
• Approximate location derived from your IP address
• Technical, diagnostic and usage information

We may use this information to operate, secure, troubleshoot, analyze and improve our website and services.

2.3 AI Assistant Conversations

If you use AI chat or AI assistant features on our website or through AI_CRM, the messages and information you enter may be processed to generate responses, provide requested functionality, maintain the service and improve the quality of the service.

Please do not provide sensitive personal information through AI chat features unless it is specifically required for the service.

2.4 Information From Connected Third-Party Platforms

AI_CRM allows business customers to connect authorized third-party platforms and accounts to enable marketing, publishing, lead management, engagement monitoring and analytics features.

Depending on the platforms you connect and the permissions you authorize, we may receive information through APIs from platforms including:

• Meta, including Facebook and Instagram
• LinkedIn
• Google, including Google Business Profile and applicable Google services
• Other third-party platforms supported by AI_CRM

Depending on the permissions granted and functionality used, information received from connected platforms may include:

• Account, profile, business, Page or organization information
• Advertising account and campaign information
• Campaign performance and analytics information
• Posts and publishing-related information
• Lead and lead-form information
• Comments, likes, reactions and other engagement information
• Business profile information
• Reviews and other business interactions where made available through the applicable API
• Information required to create, manage, schedule or publish authorized content
• Technical information required to maintain an authorized connection, such as access tokens

We only request and access information that is reasonably necessary to provide the features and services you authorize.

The specific information available to AI_CRM depends on the permissions granted by you and the APIs, policies and functionality made available by the applicable third-party platform.

We may use personal information to:

• Respond to enquiries and schedule meetings or calls
• Create and manage user and business accounts
• Provide, operate and improve our website and services
• Provide AI_CRM functionality
• Connect authorized third-party accounts and services
• Create, manage, schedule and publish authorized marketing campaigns and content
• Retrieve and manage leads generated through connected platforms
• Retrieve and display authorized comments, likes, reactions and other engagement information
• Monitor campaign and content performance
• Provide analytics, reporting and business insights
• Provide AI-assisted content generation, marketing and sales-enablement functionality
• Evaluate job and internship applications
• Send relevant updates about our services, where permitted by law
• Maintain security and prevent fraud, unauthorized access or abuse
• Troubleshoot and improve the performance and reliability of our services
• Comply with legal obligations and enforce our terms
• Protect our rights, users, systems and services

We use information obtained from connected third-party platforms only for purposes reasonably related to the functionality that you have authorized and subject to applicable platform policies and requirements.

AI_CRM may integrate with third-party platforms to allow businesses to manage their marketing and business activities from one application.

4.1 Meta

AI_CRM may connect with Meta services, including Facebook and Instagram, where the required permissions and API access are available.

Depending on the permissions you authorize, AI_CRM may access information such as Pages, Instagram professional account information, advertising and campaign information, publishing information, leads, comments, reactions, engagement information and other information made available through applicable Meta APIs.

We use this information to provide authorized functionality such as campaign management, publishing, lead management, engagement monitoring, analytics and reporting.

4.2 LinkedIn

AI_CRM may connect with LinkedIn where the required permissions and API access are available.

Depending on the permissions you authorize, AI_CRM may access information such as LinkedIn account, organization or page information, publishing-related information, campaign information, leads and engagement information made available through applicable LinkedIn APIs.

LinkedIn information is used to provide the AI_CRM functionality authorized by the user and is handled in accordance with applicable LinkedIn API requirements, restrictions and policies.

4.3 Google

AI_CRM may connect with Google services, including Google Business Profile and applicable Google APIs, where the required permissions and API access are available.

Depending on the permissions you authorize, AI_CRM may access information such as business profile information, locations, posts, reviews, performance information, account information and other information made available through applicable Google APIs.

Google information is used to provide the functionality authorized by the user and in accordance with applicable Google API requirements and policies.

AI_CRM accesses third-party platform information only after you authorize the relevant connection and permissions.

When connecting a third-party account, you may be shown the permissions requested by the applicable platform. You may choose not to authorize a connection.

You may disconnect a connected third-party account or revoke authorization through the applicable third-party platform and, where available, through AI_CRM.

If you disconnect an account or revoke authorization, AI_CRM may no longer be able to provide features that require access to that account.

We do not request or collect your third-party platform passwords. Authentication and authorization are performed through the authorization mechanisms provided by the applicable third-party platform.

We do not sell personal information or data obtained through connected third-party platforms.

We do not use third-party platform data for purposes unrelated to the functionality for which the relevant account was connected, except where required or permitted by applicable law.

We do not request more information than is reasonably necessary to provide the relevant AI_CRM functionality.

Third-party platform information may be subject to additional restrictions imposed by the applicable platform's terms, developer policies and API requirements.

AI_CRM may allow customers to collect, receive, organize, analyze or manage leads and other information generated through connected third-party platforms.

Where lead information is stored on customer-controlled infrastructure, the customer is responsible for:

• Determining how lead information is stored and retained
• Controlling access to the lead information
• Determining how lead information is used
• Deleting lead information when appropriate
• Complying with applicable privacy and data-protection laws
• Obtaining any required consent or lawful basis for collecting and processing lead information

Where StellarMind is expressly authorized to access lead information for support or service purposes, such access will be limited to the authorized purpose and handled in accordance with applicable agreements and this Privacy Policy.

StellarMind does not sell, commercially exploit or independently use customer lead data for its own marketing purposes.

Some AI_CRM features use artificial intelligence and machine-learning technologies to provide functionality such as:

• Marketing content generation
• Campaign creation and optimization assistance
• Business and campaign analysis
• Lead and engagement analysis
• Reporting and recommendations
• Sales-enablement functionality
• Other AI-assisted business features

Information submitted to these features may be processed by AI systems and, where necessary to provide the service, by third-party AI or infrastructure providers.

We take reasonable measures to protect information processed by AI_CRM and to use such information consistently with the purposes described in this Privacy Policy.

Where data-protection laws such as the GDPR apply, we process personal data on the basis of:

• Your consent
• Performing a contract or taking steps at your request before entering into a contract
• Compliance with legal obligations
• Our legitimate interests in operating, securing and improving our business and services, provided those interests are not overridden by your rights

Where we process information based on consent, you may withdraw that consent where permitted by applicable law.

We use cookies and similar technologies to:

• Keep the website and services functioning
• Remember preferences
• Maintain sessions and authentication
• Understand how visitors use our website
• Analyze and improve website performance
• Detect security issues and abuse

Analytics tools may collect aggregated, statistical or pseudonymized usage information.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website or services function.

We do not sell your personal information or third-party platform data.

We may share information with:

• Service providers that host our website, provide cloud infrastructure, deliver email, provide analytics or scheduling services, support authentication, or provide AI and other technical services. These providers are permitted to process information only as necessary to provide services to us.
• Authorized personnel and contractors who need access to provide, maintain or support our services and who are subject to appropriate confidentiality obligations.
• Professional advisers such as lawyers, accountants, auditors or consultants, where necessary.
• Authorities, when required by law or to protect rights, safety and security.
• A successor, in the event of a merger, acquisition, restructuring, financing or sale of assets, subject to applicable law and this Privacy Policy.

Where third-party platform data is shared with service providers, we take reasonable steps to ensure that such information is processed only for the purposes necessary to provide the relevant services and in accordance with applicable requirements.

We operate from India and the United States and use providers around the world, so your information may be processed in countries other than your own.

Where required by applicable law, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses or other legally recognized transfer mechanisms.

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, reporting, security or regulatory requirements.

Enquiry data is generally retained while the conversation is active and for a reasonable period afterwards.

Unsuccessful job applications are retained for a limited period unless you ask us to delete them sooner or applicable law requires otherwise.

Information obtained from connected third-party platforms is retained only for as long as reasonably necessary to provide the relevant AI_CRM functionality and as permitted or required by applicable law and third-party platform policies.

Lead data stored on customer-controlled infrastructure is subject to the customer's retention and deletion policies.

When information under our control is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable legal, contractual or security requirements.

You may request deletion of personal information under our control or information associated with your AI_CRM account by contacting us at: info@stellarmind.ai

You may also disconnect authorized third-party accounts through the applicable third-party platform and, where available, through AI_CRM.

When a third-party account is disconnected, we will take reasonable steps to stop accessing information from that account and delete applicable information maintained by us, subject to:

• Legal or regulatory retention requirements
• Legitimate security and fraud-prevention requirements
• Information necessary to establish, exercise or defend legal claims
• Applicable third-party platform requirements

Where applicable, authorization credentials or access tokens associated with the disconnected account will also be revoked or deleted.

Because lead data is stored on customer-controlled infrastructure, requests concerning deletion of that lead data should generally be directed to the applicable customer or organization that controls that infrastructure.

Third-party platforms may separately retain information according to their own privacy policies and retention practices. You may also need to submit a deletion request directly to the applicable platform.

We use reasonable technical and organisational measures, including:

• Encrypted connections (HTTPS)
• Access controls
• Authentication and authorization controls
• Reasonable safeguards for stored information
• Security monitoring and logging where appropriate
• Measures designed to prevent unauthorized access, loss, alteration, disclosure or destruction of information

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Customers are responsible for implementing appropriate security controls on infrastructure that they own or control, including infrastructure used to store lead data.

Depending on where you live, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your personal data
• Export or obtain a copy of your personal data
• Object to or restrict certain processing
• Withdraw consent at any time where processing is based on consent
• Disconnect authorized third-party accounts
• Request deletion of information associated with connected accounts
• Lodge a complaint with your local data-protection authority

To exercise these rights, email us at info@stellarmind.ai.

Where data is stored and controlled exclusively by a customer, you may need to contact that customer directly to exercise rights relating to that data.

We may need to verify your identity before acting on a request and will respond within the time required by applicable law.

Our website and services may contain links to or integrations with third-party sites and services such as LinkedIn, Meta, Google, Clutch and other social or business platforms.

We are not responsible for their content, security or privacy practices, and we encourage you to review their respective privacy policies and terms.

Your use of third-party services remains subject to the applicable third party's terms and policies.

Our services are intended for businesses and adults.

We do not knowingly collect personal information from children under 16.

If you believe a child has provided us with personal information, contact us at info@stellarmind.ai, and we will take reasonable steps to delete it where required by applicable law.

We may update this policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

The “Last Updated” date at the beginning of this Privacy Policy shows when it was last revised.

Where required by applicable law, material changes will be appropriately communicated.

For privacy questions, requests to exercise your privacy rights, account disconnection requests or data deletion requests, contact us at:

Email: info@stellarmind.ai
Website: stellarmind.ai