Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of stellarmind.ai and StellarMind services, including AI_CRM (collectively, the “Services”), operated by StellarMind (“StellarMind”, “we”, “us” or “our”).

By accessing or using the Website or Services, you agree to these Terms and to our Privacy Policy.

If you do not agree with these Terms, please do not use the Website or Services.

If you use the Services on behalf of a company or other organization, you represent that you have the authority to bind that organization to these Terms.

StellarMind provides AI, IoT, AR, DevOps, custom software development and AI-powered business solutions.

AI_CRM is an AI-powered sales and marketing platform that may provide functionality including:

• Connecting authorized business and social media accounts
• Creating and managing marketing campaigns
• Generating marketing content using AI
• Scheduling and publishing authorized content
• Managing leads and lead information
• Monitoring comments, likes, reactions and other engagement information
• Monitoring campaign and content performance
• Providing analytics, reporting and business insights
• Providing AI-assisted marketing and sales-enablement features
• Integrating with third-party platforms and services

The specific features available to you may depend on your account, subscription, connected platforms, permissions granted and the availability of applicable third-party APIs.

Information on the Website is for general informational purposes and does not constitute an offer or binding proposal.

Paid engagements, subscriptions or other commercial arrangements may be governed by a separate written agreement, order form, statement of work, subscription agreement or master services agreement.

If a signed agreement between you and StellarMind conflicts with these Terms, the signed agreement will prevail to the extent of the conflict.

Certain Services may require you to create an account.

You agree to provide accurate and complete information when creating and maintaining your account.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Maintaining the security of your account
• All activities performed through your account
• Ensuring that users accessing your account are authorized by your organization
• Promptly notifying us of unauthorized access or suspected security issues

You must not share your account credentials with unauthorized persons or allow others to access your account in a manner that violates these Terms.

AI_CRM may allow you to connect accounts from third-party platforms such as:

• Meta, including Facebook and Instagram
• LinkedIn
• Google, including Google Business Profile
• Other supported platforms and services

When you connect a third-party account, you authorize AI_CRM to access and use the information and permissions made available through the applicable platform's APIs for the purposes described in our Privacy Policy and to provide the functionality you request.

You are responsible for ensuring that:

• You have the authority to connect the account
• You have obtained all required permissions and consents
• Your use of the third-party platform complies with that platform's terms and policies
• You have the right to provide any information or content submitted through AI_CRM
• Your use of AI_CRM does not violate applicable laws or third-party rights

StellarMind does not request or require your third-party platform password. Authentication and authorization are handled through the applicable third-party platform's authorization process.

Third-party platforms may change, restrict, suspend or discontinue their APIs or services. Such changes may affect the availability of corresponding AI_CRM functionality.

AI_CRM may allow you to create, schedule, manage or publish marketing content and campaigns through connected third-party platforms.

You are responsible for reviewing and approving content before publication where the applicable feature provides an approval mechanism.

You are responsible for ensuring that your campaigns, advertisements, posts and other content:

• Are accurate and not misleading
• Comply with applicable laws and regulations
• Comply with advertising and marketing requirements
• Comply with applicable third-party platform policies
• Do not infringe intellectual-property, privacy, publicity or other rights
• Do not contain unlawful, fraudulent, abusive, discriminatory or harmful content

StellarMind does not guarantee that any campaign, advertisement, post, lead-generation activity or published content will be approved, delivered, displayed, promoted or maintained by a third-party platform.

Third-party platforms may reject, restrict, remove, suspend or modify campaigns or content independently of StellarMind.

AI_CRM may allow you to collect, receive, organize, analyze or manage leads and other information generated through connected third-party platforms.

The customer is responsible for:

• Ensuring that it has a lawful basis and all required permissions or consents to collect, use, store, contact or otherwise process lead information
• Determining how lead data is stored and retained
• Controlling access to lead data stored on its infrastructure
• Deleting lead data when appropriate
• Complying with applicable privacy and data-protection laws
• Complying with applicable marketing, consumer-protection and anti-spam requirements

The customer must not use AI_CRM to unlawfully collect, process, sell or misuse personal information.

Where the customer provides StellarMind with personal information belonging to its customers, prospects, employees or other individuals, the customer represents that it has the necessary rights and permissions to provide that information and authorize StellarMind to process such information as necessary to provide the Services.

StellarMind does not sell, commercially exploit or independently use customer lead data for its own marketing purposes.

You agree not to:

• Use the Website or Services in violation of any applicable law or regulation
• Attempt to gain unauthorized access to our systems or another user's account
• Probe, scan or test the vulnerability of our systems without authorization
• Introduce malware, malicious code or other harmful components
• Interfere with the operation or security of the Website or Services
• Scrape, crawl or harvest StellarMind data in bulk except as expressly permitted
• Submit false, misleading, fraudulent or unlawful content
• Use the Services to distribute spam, phishing, malware or other harmful content
• Use AI_CRM to violate the terms or policies of Meta, LinkedIn, Google or other connected platforms
• Use another person's or organization's third-party account without authorization
• Attempt to bypass API limits, access controls, authentication or security mechanisms
• Reverse engineer, decompile or attempt to extract source code from the Services except where expressly permitted by applicable law
• Use the Services to build a competing product or service using StellarMind's proprietary systems, materials or confidential information without our written consent
• Use StellarMind's Services or data to train machine-learning models without our written consent, except where expressly permitted under a separate agreement
• Use the Services to engage in unlawful discrimination, fraud, harassment or other harmful activities

Some Services use artificial intelligence and machine-learning technologies.

AI-generated content, recommendations, analysis, campaign suggestions and other outputs may be inaccurate, incomplete, outdated or inappropriate.

You are responsible for reviewing AI-generated outputs before relying on them or publishing them, particularly where the output may affect customers, advertising, business decisions or other individuals.

AI_CRM does not guarantee that AI-generated content will be accurate, original, error-free, suitable for a particular purpose or compliant with the policies of a third-party platform.

AI-generated content should not be treated as legal, financial, medical or other professional advice.

You remain responsible for the final content, campaigns and business decisions made using the Services.

AI_CRM depends on third-party services, APIs and infrastructure to provide certain functionality.

Third-party services may include Meta, LinkedIn, Google and other providers.

We do not control third-party services and cannot guarantee their availability, accuracy, security, functionality or continued API access.

Third-party providers may:

• Change their APIs
• Change their permissions or requirements
• Impose rate limits
• Restrict or revoke API access
• Suspend accounts
• Remove or modify features
• Change their terms or policies

Such changes may affect or disable some AI_CRM features.

Your use of third-party services is also subject to their applicable terms, policies and agreements.

All content and materials provided by StellarMind through the Website or Services, including text, graphics, logos, videos, software, code, designs, interfaces, documentation and the StellarMind name, are owned by or licensed to StellarMind and are protected by intellectual-property laws.

Except as expressly permitted under these Terms or a separate written agreement, you may not:

• Copy
• Modify
• Distribute
• Sell
• Lease
• Reverse engineer
• Create derivative works from
• Reproduce
• Publicly display

our proprietary materials or Services.

Third-party trademarks and content belong to their respective owners.

When you provide information, content, campaign materials, images, videos, text, project information, lead information or other materials to StellarMind or AI_CRM (“Customer Content”), you represent that you have the necessary rights and permissions to provide and use that content.

You retain ownership of your Customer Content.

You grant StellarMind a limited, non-exclusive right to process and use Customer Content only as reasonably necessary to provide, operate, secure, maintain and improve the Services, in accordance with our Privacy Policy and any applicable agreement.

You are responsible for ensuring that your Customer Content does not violate applicable law or the rights of others.

For enquiries, project details or application materials submitted through the Website, you grant us permission to use the information to respond to you and evaluate your request.

Formal confidentiality obligations are governed by any applicable signed NDA or service agreement.

Your use of the Website and Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, share and delete personal information, including information obtained from connected third-party platforms.

You are responsible for reviewing our Privacy Policy and ensuring that your use of AI_CRM is consistent with applicable privacy and data-protection laws.

Certain AI_CRM features or other StellarMind Services may require payment or a subscription.

Fees, billing periods, usage limits, refunds, cancellation terms and other commercial conditions may be described in a separate order form, subscription agreement, statement of work or other applicable agreement.

If applicable, failure to pay required fees may result in suspension or termination of access to paid features.

We may modify, update, suspend or discontinue all or part of the Website or Services from time to time.

We may also introduce new features, change existing features or impose reasonable technical limitations.

We do not guarantee that every feature will always be available.

Where a feature depends on a third-party API, changes made by that third party may require us to modify or discontinue the corresponding functionality.

When you send us information, such as enquiries, project details, application materials or support requests, you confirm that you have the right to share that information.

You grant us permission to use that information to respond to you, provide requested services and evaluate your request.

We handle personal information in accordance with our Privacy Policy.

The Website and Services may link to or integrate with third-party websites and services.

We do not control third-party websites or services and are not responsible for their content, security, privacy practices, availability or policies.

Accessing or using third-party services is at your own risk and is subject to the applicable third party's terms and policies.

The Website and Services are provided “as is” and “as available” to the fullest extent permitted by applicable law.

We do not warrant that:

• The Website or Services will be uninterrupted
• The Services will be error-free
• AI-generated content will always be accurate
• Third-party integrations will always be available
• Campaigns or content will be approved by third-party platforms
• Leads or engagement information will always be complete or available
• The Services will meet every particular business requirement
• The Website or Services will be free from harmful components

To the fullest extent permitted by law, we disclaim warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by applicable law, StellarMind and its directors, officers, employees, contractors and partners will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business opportunities, data or goodwill arising from or related to your use of or inability to use the Website or Services.

This includes, where permitted by law, losses resulting from:

• Third-party API changes or failures
• Third-party account suspension
• Campaign rejection or removal
• Loss or interruption of leads
• Incorrect or incomplete AI-generated content
• Service interruptions
• Unauthorized access caused by circumstances outside our reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

You agree to indemnify and hold harmless StellarMind, its directors, officers, employees, contractors and partners from claims, damages, liabilities, losses and expenses, including reasonable legal fees, arising from:

• Your breach of these Terms
• Your misuse of the Website or Services
• Your Customer Content
• Your violation of applicable laws
• Your violation of a third-party platform's terms or policies
• Your unauthorized use of another person's or organization's account
• Your campaigns, advertisements, communications or use of lead information

We may suspend, restrict or terminate your access to the Website or Services if:

• You breach these Terms
• You engage in unlawful or abusive activity
• Your use creates a security or operational risk
• Required by law
• A third-party platform restricts access required for the relevant functionality
• You fail to pay applicable fees
• We reasonably believe suspension is necessary to protect StellarMind, our users or third parties

Where reasonably practicable, we may provide notice before suspension or termination.

Termination or suspension does not affect rights or obligations that accrued before termination.

You may disconnect third-party accounts connected to AI_CRM through the applicable platform and, where available, through AI_CRM.

You may also request deletion of personal information under StellarMind's control by contacting: info@stellarmind.ai

Because lead data is stored on customer-controlled infrastructure, requests relating to that lead data should generally be directed to the customer or organization that controls the applicable infrastructure.

Data deletion is subject to our Privacy Policy, applicable law, legitimate security requirements, contractual obligations and applicable third-party platform requirements.

Disconnecting a third-party account may cause features that depend on that account to stop functioning.

These Terms are governed by the laws of India.

Subject to any dispute-resolution clause in a separate signed agreement, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over disputes arising from these Terms or your use of the Website or Services.

We encourage you to contact us first so that we can attempt to resolve concerns informally.

We may revise these Terms from time to time to reflect changes to our Website, Services, AI_CRM features, third-party integrations, technology or legal requirements.

The updated version will be posted here with a new “Last Updated” date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Website or Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Questions about these Terms?

Email: info@stellarmind.ai
Website: stellarmind.ai